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1. Introduction

Conner Kline Agency LLC ("the Agency," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy describes the types of information we collect, how that information is used and shared, and the choices available to you regarding our use of your data. This policy applies to all interactions with our services, including SMS and voice communications.

2. Information We Collect

In the course of providing our services, we may collect the following categories of personal information:

• Full name
• Phone number (mobile and/or landline)
• Email address
• Account or service-related information
• Communication preferences and consent records

This information is collected when you (a) opt in to receive SMS or voice communications, (b) contact us for support or services, or (c) interact with our website or service platforms.

3. How We Use Your Information

We use collected information for the following purposes:

• To provide, administer, and manage insurance-related services
• To send service-related messages, alerts, and notifications via SMS or other channels
• To respond to inquiries and fulfill customer support requests
• To improve our products, services, and overall customer experience
• To comply with applicable legal and regulatory requirements

4. SMS Messaging & Consent

By providing your phone number to the Agency, you consent to receive SMS messages from Conner Kline Agency LLC. Message frequency may vary depending on the nature of your interaction with our services.

Standard message and data rates may apply. Rates are determined by your mobile carrier and wireless plan. The Agency is not responsible for any fees charged by your carrier.

5. Opt-Out Instructions

You may revoke consent and opt out of SMS communications at any time by replying with any of the following keywords:

• STOP to cancel all messages
• UNSUBSCRIBE to opt out
• END or QUIT to stop all future messages

Upon receipt of your opt-out request, you will receive a single confirmation message. No further messages will be sent unless you re-subscribe.

For assistance at any time, reply HELP to receive support information, or contact us directly:

6. Data Sharing

We do not sell, rent, trade, or otherwise disclose your personal information to third parties for marketing purposes. Information may only be shared with:

• Authorized service providers who support our business operations (e.g., SMS messaging platforms, CRM systems)
• Legal or regulatory authorities when disclosure is required by applicable law, regulation, or court order

7. Data Security

The Agency implements reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of electronic storage or transmission is completely secure, we take commercially reasonable steps to ensure the protection of your data.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements.

9. Your Rights

Subject to applicable law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the information provided in Section 11.

10. Changes to This Policy

We reserve the right to modify or update this Privacy Policy at any time. Changes will be posted on our website with an updated effective date. Your continued use of our services following any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

1. Acceptance of Terms

By accessing or using the services provided by Conner Kline Agency LLC ("the Agency"), including but not limited to SMS messaging services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, you must discontinue use of our services immediately.

2. Services

Conner Kline Agency LLC provides communication services, including voice, email, and SMS messaging, for the purpose of customer support, service notifications, appointment reminders, and related insurance communications.

3. SMS Terms of Service

By providing your mobile phone number to the Agency, you expressly consent to receive SMS messages from Conner Kline Agency LLC.

Message Purpose: Messages may include, but are not limited to, service updates, appointment reminders, account notifications, policy information, and customer support communications.

Message Frequency: Message frequency varies based on the nature and frequency of your interactions with our services.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and wireless plan. The Agency is not responsible for any fees charged by your carrier.

4. Opt-In Disclosure

You agree to receive SMS messages by:

• Submitting your phone number through our website, forms, or applications
• Providing verbal or written consent during customer interactions

Consent to receive SMS messages is not a condition of purchase or service.

5. Opt-Out Instructions

You may revoke consent and opt out of receiving SMS messages at any time by replying:

• STOP to cancel all messages
• END, QUIT, or UNSUBSCRIBE to opt out

Upon receipt of your opt-out request, you will receive a single confirmation message. No further messages will be sent unless you affirmatively opt back in.

6. Help Instructions

For assistance, reply HELP to any message, or contact us directly:

7. Supported Carriers

SMS services are supported by most major U.S. carriers including, but not limited to, AT&T, T-Mobile, Verizon, and Sprint. Carrier availability and coverage are not guaranteed and may change without notice. The Agency assumes no liability for carrier-related service disruptions.

8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy above for a detailed explanation of how we collect, use, and protect your personal information. We do not sell or share mobile opt-in data or consent information with third parties for marketing or promotional purposes.

9. Disclaimer of Warranties

SMS delivery is subject to carrier availability, network conditions, and other factors beyond our control. Conner Kline Agency LLC provides messaging services on an "as-is" basis and does not warrant or guarantee message delivery, accuracy, or timeliness.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Conner Kline Agency LLC shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from delayed, undelivered, or misdirected SMS messages, or from any reliance on the content of such messages.

11. Changes to Terms

We reserve the right to modify, amend, or replace these Terms & Conditions at any time at our sole discretion. Updated terms will be posted on this page with a revised effective date. Continued use of our services following any modification constitutes acceptance of the updated terms.

12. Contact Information

For questions, concerns, or requests regarding these Terms & Conditions or our SMS services, please contact us: